Terms of Sale

1. Seller

These terms apply to purchases made on primemobilebcn.com from Prime Mobile, tax ID [Missing: complete it in Settings > Store details], [Missing: complete it in Settings > Store details], [Missing: complete it in Settings > Store details], [Missing: complete it in Settings > Store details].

2. Products and prices

Prices are in euros and include VAT (IVA) for deliveries to the Peninsula and the Balearic Islands. For the Canary Islands, Ceuta and Melilla, Spanish VAT is removed and the applicable local tax is added; the final price is shown at checkout before you pay. Delivery costs and any cash-on-delivery fee are also shown before you confirm the order.

3. How to order

1. Add products to the cart.
2. Enter your email, delivery address and, if different, billing address.
3. Choose the delivery method and payment method. The checkout shows the full total, including taxes and delivery.
4. Accept these terms and the privacy policy and click "Place order", which means an obligation to pay.

You will receive an email confirming the order. The contract can be concluded in English or Spanish. We keep a copy of the order, which you can see in your account or through the link in the email.

4. Payment

We accept bank card and Bizum (Redsys), Stripe (card, Apple Pay, Google Pay), PayPal, bank transfer and, where offered, cash on delivery. Card data is processed only by the payment provider. Orders paid by bank transfer are shipped once the payment is received.

5. Delivery

We deliver in Spain. Estimated delivery times are shown on each product and at checkout. You will receive the tracking number when the order is shipped. If an order cannot be delivered within 30 days, you may cancel it and receive a full refund.

6. Right of withdrawal and returns

As a consumer you have 14 calendar days to withdraw from the purchase. See the Returns & Withdrawal page.

7. Legal guarantee

New products have a 3-year legal guarantee. See the Warranty page.

8. Applicable law and complaints

These terms are governed by Spanish law and do not limit your rights as a consumer. Complaints can be sent to [Missing: complete it in Settings > Store details]; we will reply as soon as possible and within one month at the latest. Complaint forms (hojas de reclamaciones) are available on request.