Returns & Withdrawal

1. Your right of withdrawal

You have the right to withdraw from this contract within 14 calendar days without giving any reason. The period ends 14 days after the day you (or someone you name, other than the carrier) receive the goods.

2. How to withdraw

Tell us your decision with a clear statement before the period ends: request a return from your account (My orders), write to [Missing: complete it in Settings > Store details], or send the model form below to [Missing: complete it in Settings > Store details]. Using the form is optional.

3. Refund

We will refund all payments received from you, including the standard delivery cost, no later than 14 days after we are informed of your decision, using the same payment method you used. We may withhold the refund until we receive the goods back or you show proof of having sent them, whichever is first.

4. Returning the goods

Send the goods back within 14 days of telling us. You pay the direct cost of returning the goods, unless the product is faulty or not what you ordered. You are only responsible for any loss in value resulting from handling beyond what is necessary to check the goods.

5. Exceptions

The right of withdrawal does not apply to sealed goods that are not suitable for return for health or hygiene reasons once unsealed (for example in-ear earphones), nor to sealed software once unsealed.

6. Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Prime Mobile, [Missing: complete it in Settings > Store details], [Missing: complete it in Settings > Store details]

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
Ordered on / received on:
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date: