Privacy Policy

1. Data controller

Prime Mobile, tax ID [Missing: complete it in Settings > Store details], [Missing: complete it in Settings > Store details]. Contact: [Missing: complete it in Settings > Store details].

2. What data we use and why

• Orders: name, email, phone, delivery and billing addresses and order details, to process and deliver your purchase and handle returns and warranty claims. Legal basis: performance of the contract (GDPR art. 6.1.b).
• Invoices and accounting: billing data, to meet our tax and accounting obligations. Legal basis: legal obligation (art. 6.1.c).
• Customer account: your profile, addresses, wishlist and order history, if you create an account. Legal basis: contract (art. 6.1.b).
• Enquiries: the data you send through the contact form or WhatsApp, to answer you. Legal basis: your request (art. 6.1.b) and legitimate interest (art. 6.1.f).
• Newsletter and offers: your email, only if you tick the box to receive them. Legal basis: consent (art. 6.1.a). You can unsubscribe at any time with the link in every email.
• Security: IP address, device and sign-in records, to protect accounts and prevent fraud. Legal basis: legitimate interest (art. 6.1.f).

We never see or store your card details: payments are processed directly by the payment provider you choose.

3. How long we keep data

Order and invoice data: for the periods required by tax and commercial law (generally 6 years). Account data: until you delete your account. Newsletter: until you unsubscribe. Enquiries: for up to one year after they are closed.

4. Who receives data

Only service providers we need to run the store, under contract: hosting provider, delivery companies (Correos, SEUR, MRW, GLS), payment providers (Redsys, Stripe, PayPal), email delivery and, if you use it, Google sign-in. Some of them (for example Stripe, PayPal or Google) may process data outside the European Economic Area under the safeguards provided by the GDPR (EU-US Data Privacy Framework or standard contractual clauses). We also share data with public authorities when the law requires it.

5. Your rights

You can access, correct, delete, restrict or object to the use of your data, ask for a copy (portability) and withdraw consent at any time. From your account you can download your data and delete your account. You can also write to [Missing: complete it in Settings > Store details]. If you are not satisfied, you can complain to the Spanish Data Protection Agency (www.aepd.es).

6. Minors

Accounts may only be created by people aged 14 or over.